Joining a meeting on a Mac® or PC is easy and just takes a few seconds:
You can also initiate the process of joining a meeting by clicking the link sent to you in an email or instant-message invitation, or by clicking the "Join a Meeting" button on the GoToMeeting.com home page.
Want to attend from your iPad®, iPhone® or Android device? You can with the GoToMeeting app. Tap the invitation link through an email or web page, or open the GoToMeeting app and enter your name and the meeting ID. Your can download the app for free from the App Store or Google Play.
You do not need a GoToMeeting account to attend a GoToMeeting session. You participate as a guest of the meeting organizer, and there is no obligation to buy or sign up for a free trial. To join a meeting, click the link in the invitation email or go to www.joingotomeeting.com and enter the meeting ID found in the invitation email.
On a PC
On a Mac®
Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers (A USB headset is recommended.)
On an iPad, iPhone or Android device
Yes. On the top of the Attendee Control Panel, click the View Menu button and select the Full Screen option. Or, on the Attendee Grab Tab on the side of the Control Panel you can click the View button to toggle between Full Screen and Window viewing. For an illustrated explanation, consult User Help.
To organize or attend an online meeting, webinar or training session, the following is required:
For PC-based participants:
For Mac-based participants:
Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers. (A USB headset is recommended.)
Participants using GoToMeeting with HDFaces will need at least 700 Kbps of Internet bandwidth and a dual-core 1.6GHz CPU with 2 GB of RAM.
For Attendees with GoToMeeting app for iPad, iPhone or Android
To record a meeting, webinar or training session on your PC, the following is required:
*Recording is not currently available for Mac. Also, HDFaces video will not be recorded.
Although each product offers the same powerful online screen-sharing features and ease of use, there are important differences:
For more information, see our Product Comparison.
Built to be simple and powerful, our solutions hold many advantages over competing products:
Yes, as long as your Mac® meets the system requirement below:
Yes, GoToMeeting offers attendees the flexibility to attend meetings directly from an iPad, iPhone or Android device. These free apps, available on the App Store and Google Play, enable iPad, iPhone and Android device users to view online meeting content shared by a GoToMeeting organizer or presenter from a Mac or PC.
Attendees on an iPad, iPhone or Android device can enjoy using the following features:
If you are having trouble joining a meeting, please have the organizer contact GoToMeeting Global Customer Support to make sure that they are using the latest version and build.
Tap the invitation link through an email or web page, or open the GoToMeeting app and enter your name and the meeting ID. If you do not have the GoToMeeting app, you can download the app from the App Store or Google Play. You can also join by entering the meeting ID on the joingotomeeting.com website.
Organizations needing to centrally administer multiple accounts for one or more of our products should contact sales toll-free at 1 888 646 0014 or through one of our worldwide offices.
You can buy or sign up for a free trial of GoToMeeting, GoToWebinar or GoToTraining online. Just click the appropriate link below:
| Try GoToMeeting | Buy GoToMeeting |
| Try GoToWebinar | Buy GoToWebinar |
| Try GoToTraining | Buy GoToTraining |
Note that both GoToWebinar and GoToTraining come with free use of GoToMeeting at no additional charge.
Once you have purchased, you can change your plan between monthly or annual payments or switch from one product to another at any time by logging in to your account, clicking My Account in the left navigation bar, then Plan Selection.
Yes – if you have a need for online meetings, webinars and training, you can buy all three products online as a package – this collaboration portfolio includes up to 15 attendees during GoToMeeting sessions, 500 attendees during GoToWebinar sessions and 25 attendees during GoToTraining sessions.
You must first try or buy one of the products. Once you have an account, log in to your account and click My Account in the left navigation bar, then select Plan Selection. There you can switch to the collaboration portfolio that gives you access to all three products – GoToWebinar, GoToTraining and GoToMeeting.
You can also contact sales about purchasing an account for multiple users. You can equip users with any combination of GoToMeeting, GoToWebinar or GoToTraining, including all three products.
GoToMeeting, GoToWebinar and GoToTraining include Unlimited Audio at no extra cost to you. With Unlimited Audio you can opt to use the provided toll-based phone conferencing or VoIP exclusively or allow participants to choose between both options. Although Unlimited Audio is always included, you may decide to use this service or choose another method of bringing audio to your online meetings.
For GoToMeeting and GoToWebinar, you also have the option of logging in to your account to purchase an Integrated Toll-Free audio service plan from Citrix Online Audio. You can then provide your participants with a toll-free number if you so choose. GoToTraining customers may purchase Integrated Toll-Free service over the phone by calling 1 866 962 6491. If you would like to purchase international Integrated Toll-Free service with numbers for over 40 countries, or if you have additional questions about Integrated Toll-Free service, feel free to call 1 888 646 0014.
Our phone conferencing options provide a phone number and meeting ID that can be dialed by all meeting participants. If you choose a toll-based phone number, participants are then charged their standard long-distance rate for calling, just as if they made a regular long-distance call. If you purchase Integrated Toll-Free service, your participants will be able to make a toll-free call, and you will be charged according to the plan that you select.
You and your attendees can also talk free of charge by choosing the "Mic and Speakers" option. Our free VoIP (Voice over Internet Protocol) option enables meeting participants to transmit and receive audio over the Internet at no cost to them using a microphone and speakers connected to their computers. (A USB headset is recommended for those speaking.)
For more information, read our Frequently Asked Questions about Using Audio below.
With this service, you can give your attendees the option of dialing in using VoIP, toll-based or toll-free phone conferencing without any additional equipment needed. By not having to use toll-free exclusively, you can save money while still having the option of attracting attendees who do not want to pay for long distance calling. If you would like to purchase international Integrated Toll-Free service with numbers for over 40 countries, or if you have questions about Integrated Toll-Free service, feel free to call 1 888 646 0014.
GoToMeeting with HDFaces™ was built on the idea that everyone should have easy access to high-definition video conferencing, without the need for expensive hardware or video systems. Anyone with an Internet connection and a webcam can get high-definition group video conferencing included in their GoToMeeting subscription at no additional cost. Existing customers who have not yet added HDFaces can easily enable it.
You can start sharing video with a single click; our Multistream HD™ technology provides up to 6 video streams at a resolution of 640p x 480p each, for a total maximum resolution of 1920p x 960p. You can combine video conferencing with a shared document, presentation or application on the same screen.
HDFaces automatically adjusts to the available bandwidth and hardware resources of each participant to provide the best possible user experience, and video layout can be adapted to virtually any PC or Mac monitor and projection configuration. Most HD-capable webcams will support HDFaces.
Each GoToMeeting organizer can invite 15 attendees per meeting. For larger events with up to 1,000 attendees, consider GoToWebinar. Or, contact sales at 1 888 646 0014 or through one of our worldwide offices to discuss purchasing a multi-user account, which provides meetings with up to 25 attendees.
We recommend you purchase a GoToWebinar Monthly Plan to hold your webinar. This gives you time to practice with your colleagues and generate registration reports to get to know your attendees in advance. You will also be able to create polls and a survey, plus generate attendee reports after your webinar is over.
You will have to turn the auto-renew feature off if you just need GoToWebinar for one month. To do so, log in and go to the Billing Information page, then select "Cancel my renewal" anytime before the renewal date. You will still have service up until the end of your current billing cycle.
Current customers who are interested in a multiple-user account should contact sales toll-free at 1 888 646 0014 or through one of our worldwide offices.
Single-user accounts for GoToMeeting, GoToWebinar or GoToTraining can be purchased online using a credit card. We accept Visa, MasterCard, Discover and American Express.
Multiple-user accounts are processed through our sales team. We accept several payment types, including purchase orders. For more information, contact sales toll-free at 1 888 646 0014 or through one of our worldwide offices.
With GoToMeeting, you can deliver presentations, perform product demonstrations, collaborate on documents and securely share confidential information online from anywhere at any time. Your meetings can be one-to-one, or you can meet with multiple people at once.
Each solution takes just minutes to set up and requires no training. Simply register for your free trial now. After the quick automatic setup is completed, you can immediately begin using it.
No – you can hold a meeting from any computer with Internet access. Just log in with your account email and password at www.gotomeeting.com.
To hold a scheduled meeting: Your scheduled meetings will be listed under My Meetings – just click the Start Meeting button next to the meeting you want to start.
To hold an instant meeting: Click the Host a Meeting button, then choose the Meet Now button. Your meeting will start immediately. To invite people to your meeting, click the Invite Others button in the Control Panel. A window will open with instructions for joining that you can email, instant message or tell your attendees over the phone.
To schedule a meeting: Click the Host a Meeting button, then choose the Schedule Meeting button. Fill out the meeting information and click the Schedule button. A meeting invitation email will launch automatically.
On a PC
There are several ways to start a one-click impromptu meeting:
Scheduled meetings can be started with one click from the "My Meetings" web page after logging in to the GoToMeeting website.
On a Mac®
Just click the GoToMeeting icon 
in the dock and then click the Meet Now button. Your meeting will start and the GoToMeeting Organizer Control Panel will appear on the right side of your Mac desktop.
On a PC
To schedule a meeting in advance, right-click the GoToMeeting system tray icon on the bottom-right corner of your screen, select Schedule a Meeting... and log in by entering your account information and clicking the Log In button. Then, on the Schedule Meeting dialog box, enter your meeting information and click the Schedule button.
You will be notified that your meeting has been scheduled. If you are using Microsoft® Outlook®, a meeting reminder will be generated and give you the option of inviting attendees via an Outlook Calendar appointment.
On a Mac®
To schedule a meeting in advance, click the GoToMeeting icon in the dock, select Schedule Meeting and log in by entering your account information and clicking the Log In button. Then, on the Schedule Meeting dialog box, enter your meeting information and click the Schedule button. You will be notified that your meeting has been scheduled.
On a PC
To set up a recurring meeting, right-click the GoToMeeting system tray icon on the bottom-right corner of your screen, select Schedule a Meeting... and log in by entering your account information and clicking the Log In button. Then, on the Schedule Meeting dialog box, click the check box next to Recurring meeting. This will disable the scheduling settings, keeping the meeting open and available in My Meetings until you delete it. Click the Schedule button.
You will be notified that your meeting has been scheduled. If you are using Microsoft® Outlook®, a meeting reminder will be generated and give you the option of inviting attendees via an Outlook Calendar appointment.
On a Mac®
To set up a recurring meeting, click the GoToMeeting icon in the dock, select Schedule Meeting and log in by entering your account information and clicking the Log In button. Then, on the Schedule Meeting dialog box, click the check box next to Recurring meeting. This will disable the scheduling settings, keeping the meeting open and available in My Meetings until you delete it. Click the Schedule button. You will be notified that your meeting has been scheduled.
On a PC
To start a previously scheduled meeting, right-click the GoToMeeting system tray icon, select My Meetings and log in by entering your account information and clicking the Log In button. Then, on the My Scheduled Meetings dialog box, select the meeting you wish to start and click Start.
On a Mac®
To start a previously scheduled meeting, click the GoToMeeting icon in the dock, click the My Meetings button and log in by entering your account information and clicking the Log In button. Then, on the My Meetings – GoToMeeting dialog box, select the meeting you wish to start and click Start.
GoToMeeting integrates with both Microsoft® Outlook® and IBM® Lotus Notes®, as well as with other popular email and instant-messaging applications, so you can easily start or schedule meetings while using them.
Under the File menu select "Save Chat Log..." This opens the "Save Chat Log to a File" dialog that allows you to store it locally.
On a PC
A presenter can share a single application by right-clicking the screen-sharing icon on the Control Panel grab tab and then selecting the application to share from the list of applications presented.
On a Mac®
Since specific screen sharing is not yet available for Mac users, we recommend you close any application you do not want to share before initiating screen sharing.
Each GoToMeeting organizer can invite 15 attendees per meeting. For larger events with up to 1,000 attendees, consider GoToWebinar. Or, call us at 1 888 646 0014 (or one of our worldwide offices) to discuss purchasing a multi-user account, which provides meetings with up to 25 attendees for accounts with 5 or more organizers.
Screen sharing needs to be turned on after starting a meeting – GoToMeeting starts with it turned off to prevent early attendees from viewing your preparation.
To enable screen sharing, click Show My Screen in the Organizer Control Panel.
If attendees still can’t see your screen, please contact Global Customer Support.
GoToMeeting, GoToWebinar and GoToTraining includes integrated toll-based phone and VoIP audio at no extra cost to you. You can opt to use the toll-based phone audio or VoIP exclusively, or allow participants to choose between both options.
The toll-based phone number can be dialed by all meeting participants. Participants are then charged their standard long-distance rate for calling this toll-based number, just as if they made a regular long-distance call.
You and your attendees can also talk for free by choosing the "Mic and Speakers" option. Our free VoIP (Voice over Internet Protocol) option enables meeting participants to transmit and receive audio over the Internet using a microphone and speakers connected to their computers. (A USB headset is recommended.)
All GoToMeeting and GoToTraining participants enter with speaking privileges. GoToWebinar organizers and panelists initially join in Lobby Mode, where they can speak to each other without being heard by attendees until the organizer clicks Start Broadcast. Attendees are muted and placed on hold until the organizers click Start Broadcast, at which time they enter the webinar in listen-only mode.
Yes! You can add Integrated Toll-Free audio service from Citrix Online Audio by logging in to your GoToMeeting or GoToWebinar account and that fits your needs. GoToTraining customers may purchase Integrated Toll-Free service over the phone by calling 1 866 962 6491.
With this service, you can give your attendees the option of dialing in using VoIP, toll-based or toll-free phone conferencing without any additional equipment needed. By not having to use toll-free exclusively, you can save money while still having the option of attracting attendees who do not want to pay for long-distance calling.
Learn more about for GoToMeeting and GoToWebinar. If you would like to purchase international Integrated Toll-Free service with numbers for over 40 countries, or if you have questions about Integrated Toll-Free service, feel free to call 1 888 646 0014.
Using built-in toll-based and VoIP audio, up to 25 participants can be unmuted and speak at any one time in GoToMeeting and GoToWebinar. This is also the case when using Integrated Toll-Free service from Citrix Online Audio.
In GoToTraining, all 200 people can be unmuted and speak at one time. (This is a combination of VoIP and phone attendees.)
GoToMeeting: You can mute and unmute all attendees individually or all at once.
GoToWebinar: You can mute all attendees at once, but you can’t unmute all at once. You can also individually mute and unmute up to 25 attendees.
GoToTraining: You can mute and unmute all attendees at once.
Yes. You can mute/unmute individual attendees if they’ve entered their Audio PIN; just click the microphone or phone icon next to their name in the attendee list.
Yes. As an organizer, you can easily adjust your conference call settings on the My Account page.
Under Conference Call Service, select the Private Conference Call Service option. Then enter your toll-free service's Access Number and Passcode in the Organizer Phone Number and Access Code fields. Enter your toll-free service's Participant Access Number and Passcode in the Panelist and Attendee Fields.
Our HiDef Corporate audio service is the only conference-calling service that offers high-definition voice quality in conjunction with traditional phone lines, letting you easily conduct on-demand audio conferences around the globe. Learn more.
For optimum audio quality, we recommend a USB headset connected to your computer, or USB headphones and standalone microphone connected to your computer. Analog versions are okay, but not ideal. We have not had good results using the microphone and speakers built in to your laptop or USB webcam.
Yes. Just right-click the GoToMeeting system tray icon and select Preferences, then select Audio and choose the devices you want to test from the drop-down menus.
If no one can hear you, here are some quick tips:
If you are still having audio problems, please contact Global Customer Support.
On your organizer control panel, click the View menu and select Recording to open the Recording pane. Click the Settings button in the Recording pane and confirm that your Audio and Video options are set appropriately. Click OK to save any new settings. Then, click the Start Recording button to begin recording.
Click Stop Recording to pause or stop recording completely. Clicking Start Recording again will continue recording to the same file.
Note: Audio recording begins from the time the organizer clicks Start Recording; however, the screen recording will not start until the presenter begins showing his or her screen.
To record the audio portion of meetings using Unlimited Audio, you must have a sound card installed on your computer. (If you can hear music played on your computer, you have a sound card.) The audio you and your attendees transmit over the phone or VoIP (using a microphone connected to your computer) will then be recorded automatically when you click the Start Recording button.
Meeting recording is not currently available for Mac users. However, since Mac users can view meetings recorded by PC users, you can invite a PC user to your meeting and ask them to record the meeting for you. Just promote the PC user to organizer in-session, tell them to click Start Recording and then make you the presenter. They can then email you the recording after the session.
Note: Be sure to have selected the "Convert to Windows Media file" option on the Recording Preferences dialog box before the meeting is recorded, as Mac users can only view GoToMeeting sessions recorded in that format.
Video recording is not currently available with our HDFaces feature. However, you can still record the screen sharing and audio portion of your meeting.
Yes, Mac users can view meetings recorded by PC users, but only if the recorded meeting files have been converted to the Windows Media format, an action that must be selected by the organizer before the meetings are recorded.
In order for a PC user's recorded meeting to be converted to Windows Media Player format, the meeting organizer must select the "Convert to Windows Media Player file" option on the Recording Preferences dialog box before the meeting is recorded.
To access this option, right-click the GoToMeeting system tray icon , select Preferences and then Recording. Or, if you have a meeting open, click File on the top of the control panel, select Preferences and then Recording. Then select "Convert to Windows Media Player file."
GoToMeeting will then convert the recorded meeting into a Windows Media Player file after the meeting is over to avoid slowing down the computer during the meeting.
Yes! To record audio using an audio service other than Unlimited Audio, you must have a sound card and an audio input device such as a microphone. If you are recording a teleconference, you can position the microphone next to the phone or set up a phone recording adapter to your phone and line-in input on your computer's sound card.
Recordings are automatically saved to the path indicated under the recording tab in your GoToMeeting preferences when you end or leave a meeting. Meet Now meetings will be named with the date and time plus the words "Meet Now," while Scheduled Meetings will include the meeting subject in the file name. Note that you cannot change the location where you would like to save a recording once you have clicked the record button. If you cannot find your recording, check the path listed in the "Save in:" pane of the recording preferences.
The default destination for recorded meetings is the My Documents folder. You can change the destination location but only before you begin recording. We recommend that the designated location have a minimum of 1.0GB of free space to accommodate the recording.
*To view a meeting recorded in the GoToMeeting format, you must either have GoToMeeting installed, or download the GoToMeeting codec at http://www.gotomeeting.com/codec.
**To view a meeting recorded in the Windows Media format, you will have to wait until the conversion process has finished. GoToMeeting converts the recorded meeting into a Windows Media Player file after the meeting is over to avoid slowing down the computer during the meeting.
***Mac® users cannot record meetings at this time. They can only view meetings recorded in the Windows Media format and may need to click a button to install Windows Media components for QuickTime before viewing.
GoToMeeting Desktop Recording and Playback allows you to record and preserve meetings as they actually occurred. You can use the editing software of your choice to edit those files.
Depending on the size, meeting recordings can be zipped and sent by email, sent by FTP or posted on a website. Recipients must have Windows Media 9.0 or higher to view the recorded meeting. If the meeting is sent in the GoToMeeting format, recipients must either have the GoToMeeting software on their computer or install the GoToMeeting Codec at http://www.gotomeeting.com/codec.
Note: Mac® users can only view meetings recorded in the Windows Media format and may need to click a button to install Windows Media components for QuickTime before viewing.
Yes, your online meetings, webinars and training sessions are completely private and secure. All of our solutions feature end-to-end Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. No unencrypted information is ever stored on our system. Read our Security White Paper, located on our Security & Reliability page.
Our solutions use HTTP outbound connections to transparently enable screen-sharing sessions even with corporate firewalls in place. In most cases, organizers and attendees can connect to Citrix Online's servers without re-configuring firewall settings.
In the rare case that a firewall prevents you from using our solutions, read these detailed instructions for adjusting your firewall settings.
No, neither organizers nor attendees can catch or be exposed to viruses from downloading our software. We continuously monitor our development environment for viruses and malware, and all of our downloadable software is digitally signed to prevent tampering by third parties. The warning message customers might see when they install the software is a default message displayed by their browser whenever they download executable files.
You can browse our website without having cookies enabled. However, if you need to log in to an existing account, you will need to adjust your browser's privacy settings to accept cookies. We primarily use cookies to provide you with secure access to your account.
Log in to your account in the left navigation bar and click My Account. Enter your current password, then type and re-type your new password where indicated. Click the Save Changes button at the bottom of the page.
Note: Passwords must contain at least 8 characters and include both letters and numbers.
To cancel online anytime during your free trial, simply log in and go to the Billing Information page. Select the "No, I do not wish to subscribe at this time" option and click the Save Changes button. Your account will then expire when your free trial ends. Otherwise, at the end of your free trial period you may be automatically subscribed at the Monthly Plan price.
To cancel your paid subscription plan, log in and go to the Billing Information page. Select the "No, please cancel my subscription..." option and click the Save Changes button. Because your service is pre-paid, it will continue until the end of your current paid subscription period. At that time, your plan will be discontinued and will not renew again.
You can make changes to your plan online at any time. Log in to your account and click My Account in the left navigation bar, then select Plan Selection.
You can also contact Global Customer Support to help you make any necessary adjustments to your account.
Yes, changing your plan will not affect your previously scheduled webinars or training sessions. For instance, if you have more people sign up than you have room for, you may switch to a higher attendee limit prior to your scheduled event.
To change your plan, log in to your account and click My Account in the left navigation bar, then select Plan Selection.
When you make a change to your plan, your billing will be automatically adjusted and pro-rated against your current account balance. You will receive a confirmation email receipt after the changes are completed.
If your new plan selection increases your subscription price, you will be prompted to enter payment. After submitting payment you will have instant access to the features for the new plan. Your subscription billing date will change to reflect the date of the change in plan.
If you have a credit on your account and would like to request a refund, please contact Global Customer Support.
Log in to your account. If your account has lapsed, you should automatically be forwarded to the Plan Selection page under My Account. From there, simply select the plan you want, click Continue and enter your billing information. You account will reactivate immediately.
You can check your account history by logging in and going to your Account History page.
Contact Global Customer Support.
Log in and select the Billing Information page to review or update your credit card or other billing information for your account.
All of your receipts will be stored on your Account History page. You will also receive a receipt via email for your first subscription purchase, subsequent renewals and anytime you change your subscription plan thereafter.
Need help? We provide online meeting support 24 hours a day, 7 days a week.
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