Adobe Connect vs GoToMeeting

What is Adobe Connect?

Adobe Connect Meetings is a web conferencing solution with two tiers of meeting plans with discounts on annual plan purchases, but unlike GoToMeeting does not offer a Free tier. As with GoToMeeting, the Adobe Connect paid plans all have VoIP or call-in audio options, although the call-in audio for Adobe Connect is provided by a third party. GoToMeeting and Adobe Connect also both offer personal meeting rooms and free mobile apps; however, Adobe Connect does offer a few features that GoToMeeting does not, including polls, whiteboard and up to 100 webcams.

Ease of use. Adobe Connect users must have Flash installed or download it to use the product. Also, Adobe Connect is sometimes purchased through a third party provider which has some pitfalls. For example, customers who purchase this way will not receive some of often-used features like the Outlook calendar plugin or hybrid audio.

Webcams. Meeting attendees can only use the microphone and webcam options after the organizer grants access. This is both frustration for the attendee and cumbersome for the organizer. Further, Adobe Connect allows up to 100 webcams which can potentially mean a chaotic, crowded interface that consumes large amounts of bandwidth. The video quality is low with no HD and low FPS.

Support. When Adobe Connect is purchased through a third party provider the customer will not receive support directly from Adobe. The result is a dependency on the third party to log and track all first and second level support requests.

Meetings Made Easy. GoToMeeting allows users to instantly join (no download required) from desktop or mobile device. This makes web conferencing available to more visitors and more accessible in restricted IT environments.

Video. GoToMeeting offers high definition video on all meetings and allows the participant the control of turning their webcams on and off.

Audio. VoIP is available for all GoToMeeting plan tiers, but for customers that want to offer toll-free integrated audio, it can be added with GoToMeeting’s audio conferencing solution, OpenVoice.

Built for Business. GoToMeeting offers US based support 24/7 via email, phone and an online support center. GoToMeeting has dedicated account managers and onboarding professionals for a smooth deployment and a passion for customer success.

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