Interface. There is no instant join experience and Windows users are required to download and run an executable file to attend meetings. The Zoom meeting interface can be confusing with multiple application windows open to run a meeting. The interface can seem cumbersome and overloaded with little used features.

Control. Some Zoom features make for unpleasant or disorganized meeting experiences. Features like “Host a meeting with video on” may catch attendees off guard and the ability for any attendee to share their screen without approval can make for disjointed or chaotic meetings.

Support. Not all tiers of Zoom give their users access to live person support over the phone. Self-service support online is cumbersome and incomplete.