Frequently Asked Questions

GetGo, Inc., a wholly owned subsidiary of Citrix


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Q:

What is happening on September 1st, 2016?

On September 1st, 2016 the GoTo business will separate into a subsidiary of Citrix known as GetGo.

Q:

Which products are included in the GoTo family?

GoToAssist, GoToMeeting, GoToMyPC, GoToTraining, GoToWebinar, OpenVoice, Grasshopper, Concierge and Event Services.
Changes to current billing/invoices will occur and, as a result, may require your action. Please review the new remittance information listed under Billing/Invoicing as well as your vendor management system and update as necessary.
Invoices for GetGo services will now reference our new entity, GetGo, which is a wholly-owned subsidiary of Citrix. Remittance information has changed, depending on the products you are invoiced for. Review the statements below to understand your remittance information

Q:

What is changing for me as of September 1st, 2016 and what do I need to do?

Invoices for GetGo services will now reference a GetGo contracting entity depending on your geographic location. Remittance information has changed, depending on the products you are invoiced for. Review the statements below to understand your remittance information.

Q:

What if I am GetGo customer only?

Please note that our Fed Tax ID, VAT, ABN & PAN numbers have changed. GetGo also has new banking information for non-US customers.

Remittance information for these GetGo products is listed below: GoToMeeting, GoToWebinar, GoToTraining, GoToAssist (Corporate, Remote Support, and Service Desk), Open Voice, Concierge and Event Services. There is no change to remittance information for Grasshopper.


GetGo America
GetGo EMEA
GetGo APAC
Invoices will reflect the following updated information: GetGo Inc. (a subsidiary of Citrix)
Federal Tax ID = 81-2216538
W9 GetGo 2016
Invoices will reflect the following updated information:
GetGo Technologies UK Ltd.
(a subsidiary of Citrix)
VAT #5123826171 GetGo Technologies UK Limited. Certificate of Incorporation
Please note that our bank information has changed.
Invoices will reflect the following updated information: GetGo AUS Pty Ltd. (a subsidiary of Citrix)
ABN #85 611 552 124
PAN #AAGCG5587P
GetGo Aus Pty Ltd. Certificate of Registration

Remit USD checks to:
GetGo Inc
PO Box 50264
Los Angeles,
CA 90074-0264
DD/Wire payments in GBP:
Beneficiary: GetGo Technologies UK Ltd.
Bank Name: Bank of America NA
Bank Account #: 77651034
Branch Code: 6008
IBAN: GB41BOFA16505077651034
BACS/SORT: 30-16-35
SWIFT Code: BOFAGB22XXX
If paying by check, please remit to:
GetGo AUS Pty Ltd
GPO Box 1160
Sydney, NSW 2001
Australia
Remit CAD checks to:
GetGo Inc.
C/O Lockbox 915250
PO Box 4090 STN A
Toronto, ON M5W 0E9
Canada
DD/Wire payments in EUR:
Beneficiary: GetGo Technologies UK Ltd.
Bank Name = Bank of America NA
Bank Account # = 77651050
Branch Code = 6008
IBAN: GB94BOFA16505077651050
SWIFT Code = BOFAGB22XXX
ACH/Wire payments in AUD/ NZD:
Beneficiary: GetGo AUS Pty Ltd.
Bank Name: Bank of America NA
Bank Account #: 14931024
BSB #: 232001
SWIFT Code: BOFAAUSX
ACH/Wire payments in USD should be made to:
Beneficiary: GetGo Inc
Bank Name: Bank of America
Bank Account #: 3756222346
Wire Routing #: 026009593
ACH Routing #: 111000012
SWIFT Code: 30023
CHIPS: 0959
DD/Wire payments in USD:
Beneficiary: GetGo Technologies UK Ltd.
Bank Name = Bank of America NA
Bank Account # = 77651076
Branch Code = 6008
IBAN: GB71BOFA16505077651076
SWIFT Code = BOFAGB22XXX
ACH/Wire payments in USD:
Beneficiary: GetGo AUS Pty Ltd.
Bank Name: Bank of America NA
Bank Account #: 14931032
BSB #: 232001
SWIFT Code: BOFAAUSX
ACH/Wire payments in CAD should to be made to:
Beneficiary: GetGo Inc
Bank Name: Bank of America NA, Canada
Bank Account #: 49895205
Routing #: 024156792
SWIFT Code: BOFACATT
Branch Code: 56792
CHIPS: 241
DD/Wire payments in CHF:
Beneficiary: GetGo Technologies UK Ltd.
Bank Name = Bank of America NA
Bank Account # = 50357015
Branch Code = 6014
IBAN: CH9308726000050357015
SWIFT Code = BOFACH2XXXX

Q:

What if I am a GetGo customer and a Citrix Systems customer?

If you are a customer of both GetGo and Citrix Systems it is very important these entities are set up as separate vendors, with unique remit information, in your vendor management system. Details are below. Remember to closely review the remittance information on your invoices before proceeding.

Remittance information for these GetGo products is listed below: GoToMeeting, GoToWebinar, GoToTraining, GoToAssist (Corporate, Remote Support, and Service Desk), Open Voice, Concierge and Event Services. There is no change to remittance information for Grasshopper.


GetGo America
GetGo EMEA
GetGo APAC
Invoices will reflect the following updated information: GetGo Inc. (a subsidiary of Citrix)
Federal Tax ID = 81-2216538
W9 GetGo 2016
Invoices will reflect the following updated information:
GetGo Technologies UK Ltd.
(a subsidiary of Citrix)
VAT #5123826171 GetGo Technologies UK Limited. Certificate of Incorporation
Please note that our bank information has changed.
Invoices will reflect the following updated information: GetGo AUS Pty Ltd. (a subsidiary of Citrix)
ABN #85 611 552 124
PAN #TBD
GetGo Aus Pty Ltd. Certificate of Registration

Remit USD checks to:
GetGo Inc
PO Box 50264
Los Angeles,
CA 90074-0264
DD/Wire payments in GBP:
Beneficiary: GetGo Technologies UK Ltd.
Bank Name: Bank of America NA
Bank Account #: 77651034
Branch Code: 6008
IBAN: GB41BOFA16505077651034
BACS/SORT: 30-16-35
SWIFT Code: BOFAGB22XXX
If paying by check, please remit to:
GetGo AUS Pty Ltd
GPO Box 1160
Sydney, NSW 2001
Australia
Remit CAD checks to:
GetGo Inc.
C/O Lockbox 915250
PO Box 4090 STN A
Toronto, ON M5W 0E9
Canada
DD/Wire payments in EUR:
Beneficiary: GetGo Technologies UK Ltd.
Bank Name = Bank of America NA
Bank Account # = 77651050
Branch Code = 6008
IBAN: GB94BOFA16505077651050
SWIFT Code = BOFAGB22XXX
ACH/Wire payments in AUD/ NZD:
Beneficiary: GetGo AUS Pty Ltd.
Bank Name: Bank of America NA
Bank Account #: 14931024
BSB #: 232001
SWIFT Code: BOFAAUSX
ACH/Wire payments in USD should be made to:
Beneficiary: GetGo Inc
Bank Name: Bank of America
Bank Account #: 3756222346
Wire Routing #: 026009593
ACH Routing #: 111000012
SWIFT Code: 30023
CHIPS: 0959
DD/Wire payments in USD:
Beneficiary: GetGo Technologies UK Ltd.
Bank Name = Bank of America NA
Bank Account # = 77651076
Branch Code = 6008
IBAN: GB71BOFA16505077651076
SWIFT Code = BOFAGB22XXX
ACH/Wire payments in USD:
Beneficiary: GetGo AUS Pty Ltd.
Bank Name: Bank of America NA
Bank Account #: 14931032
BSB #: 232001
SWIFT Code: BOFAAUSX
ACH/Wire payments in CAD should to be made to:
Beneficiary: GetGo Inc
Bank Name: Bank of America NA, Canada
Bank Account #: 49895205
Routing #: 024156792
SWIFT Code: BOFACATT
Branch Code: 56792
CHIPS: 241
DD/Wire payments in USD:
Beneficiary: GetGo Technologies UK Ltd.
Bank Name = Bank of America NA
Bank Account # = 77651076
Branch Code = 6008
IBAN: GB41BOFA16505077651076
SWIFT Code = BOFAGB22XXX
DD/Wire payments in CHF:
Beneficiary: GetGo Technologies UK Ltd.
Bank Name = Bank of America NA
Bank Account # = 50357015
Branch Code = 6014
IBAN: CH9308726000050357015
SWIFT Code = BOFACH2XXXX


Remittance information for these Citrix Systems Products is listed below: XenMobile, XenApp, XenDesktop, and Netscaler.


Citrix America
Citrix EMEA
Citrix APAC
Citrix Systems Inc.
Fed tax ID: 75-2275152

Citrix Systems UK Ltd.
VAT Registration: GB928999931

Company Registration: 02937203

DUNS #: 73-926-0115
Citrix Systems Asia Pacific Pty Ltd.
ABN #: 37078874530

GST/HST: 897863999RT0001

QST: 1211397051

DUNS #: 60-459-6346

Supplier #: 6477655

Remit checks to:
Citrix Systems
PO Box 931686
Atlanta,
GA 31193-1686
DD/Wire payments in GBP:
Beneficiary: Citrix Systems UK Ltd. (Enterprise GBP Collections)
Bank Name: Bank of America NA
Bank Account #: 00001961
IBAN: GB13BOFA30023100001961
SWIFT Code: 300231
Swift Code/BIC: BOFAGB22VAM
ACH/Wire payments in AUD:
Beneficiary: Citrix Systems Asia
Bank Name: Bank of America NA
Pacific Pty Ltd.
Bank Name: Bank of America NA
Bank Account #: 14568017
BSB #: 232001
SWIFT Code: BOFAAUSX
ACH/Wire payments:
Beneficiary: Citrix Systems Inc.
Bank Name: Wells Fargo
Bank Account #: 2090003163088
ABA/Routing #: 121000248
SWIFT Code: WFBIUS6S
DD/Wire payments in EUR:
Beneficiary: Citrix Systems UK Ltd. (Enterprise EUR Collections)
Bank Name: Bank of America NA
Bank Account #: 00001953
IBAN: GB35BOFA30023100001953
SWIFT Code: 300231
Swift Code/BIC: BOFAGB22VAM
ACH/Wire payments in USD:
Beneficiary: Citrix Systems Asia Pacific Pty Ltd.
Bank Name: Bank of America NA
Bank Account #: 14568033
BSB #: 232001
SWIFT Code: BOFAAUSX
DD/Wire payments in USD:
Beneficiary: Citrix Systems UK Ltd. (Enterprise USD Collections)
Bank Name: Bank of America NA
Bank Account #: 00001979
IBAN: GB12BOFA30023100001979
SWIFT Code: 300231
Swift Code/BIC: BOFAGB22VAM

Q:

I also utilize ShareFile, Podio, ShareConnect and/or RightSignature:

If there are any changes to your remittance information for the above products, we have already communicated to you in a separate notification. As always, review your invoices and follow the remittance instructions on them. Any questions about payment for these products can be answered by customer support.

Q:

What is changing within the Terms of Service?

The Terms of Service have been updated to reflect our new entity name and other changes in the normal course of business, as summarized below:

1. Removed provisions that were specific to ShareFile, RightSignature and Podio since GetGo will not be selling these services which must now be purchased from Citrix.
2. Clarified that we may enhance our services, but will not materially reduce the core functionality
3. Simplified language and shortened terms to make more customer friendly
4. Added language prohibiting class actions
5. Moved table of contracting entities to hyperlink

Q:

Do I have to do anything to accept the Terms of Service?

No. If you continue to access and use GoTo, Open Voice, Grasshopper, Concierge and Event Services after September 1, 2016, you are subject to our current Terms of Service: http://www.citrixonline.com/s/tos.

Q:

Who am I contracting with now?

Your contracting entity will depend on your geographic location. You can find out here: https://www.citrix.com/about/legal/getgo-contracting-entities.html.

Q:

Who can I contact if I have additional questions?

As always, please feel free to contact us: Click here.

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