GOTOASSIST INTEGRATION PARTNER

Zendesk and GoToAssist

About the integration:
Zendesk builds help desk software for companies to deliver better customer service. With the GoToAssist Remote Support integration for Zendesk, you can seamlessly start a fast and secure screen-sharing session right from your Zendesk ticket. Once the session ends, your notes and recording are stored in Zendesk for record keeping and training.

About the company:
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 48,000 customer accounts, Zendesk is used by organizations in 150 countries and territories to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com


Product/Service Description:
Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive — all at a lower cost.


Have questions? Contact Zendesk for assistance with this integration. If you need help using GoToAssist, head to Citrix customer support

Resources:
Watch a ZenDesk and GoToAssist video

Zendesk and GoToAssist Screenshot