FAQ

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Attending a Meeting, Webinar or Class

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System Requirements & Purchasing

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Holding an Online Meeting

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Holding a Webinar

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Holding a Class

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Using Audio

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Recording & Playback

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On your organizer control panel, click the View menu and select Recording to open the Recording pane. Click theSettings button in the Recording pane and confirm that your Audio and Video options are set appropriately. ClickOK to save any new settings. Then, click the Start Recording button to begin recording.

Click Stop Recording to pause or stop recording completely. Clicking Start Recording again will continue recording to the same file.

Note: Audio recording begins from the time the organizer clicks Start Recording; however, the screen recording will not start until the presenter begins showing his or her screen.
To record the audio portion of meetings using the GoToMeeting phone or VoIP features, you must have a sound card installed on your computer. (If you can hear music played on your computer, you have a sound card.) The audio you and your attendees transmit over the phone or VoIP (using a microphone connected to your computer) will then be recorded automatically when you click the Start Recording button.
Yes! To record audio using an audio service other than the integrated GoToMeeting audio features, you must have a sound card and an audio input device such as a microphone. If you are recording a teleconference, you can position the microphone next to the phone or set up a phone recording adapter to your phone and line-in input on your computer's sound card.
Video recording is not currently available with our HDFaces feature. However, you can still record the screen sharing and audio portion of your meeting.
Yes, Mac users can view meetings recorded by PC users, but only if the recorded meeting files have been converted to the Windows Media format, an action that must be selected by the organizer before the meetings are recorded.
In order for a PC user's recorded meeting to be converted to Windows Media Player format, the meeting organizer must select the Convert to Windows Media Player file option on the Recording Preferences dialog box before the meeting is recorded.

To access this option, right-click the GoToMeeting system tray icon, select Preferences and then Recording. Or, if you have a meeting open, click File on the top of the control panel, select Preferences and then Recording. Then select Convert to Windows Media Player file.

GoToMeeting will then convert the recorded meeting into a Windows Media Player file after the meeting is over to avoid slowing down the computer during the meeting.
Recordings are automatically saved to the path indicated under the recording tab in your GoToMeeting preferences when you end or leave a meeting. Meet Now meetings will be named with the date and time plus the words "Meet Now," while Scheduled Meetings will include the meeting subject in the file name. Note that you cannot change the location where you would like to save a recording once you have clicked the Record button. If you cannot find your recording, check the path listed in the "Save in:" pane of the recording preferences.
The default destination for recorded meetings is the My Documents folder on the PC and /Users//Documents/Recordings on the Mac. You can change the destination location but only before you begin recording. We recommend that the designated location have a minimum of 1.0GB of free space to accommodate the recording.
If you haven't already, end the meeting that you are recording. GoToMeeting will automatically save your file with the date and time noted after the name that you gave the meeting upon scheduling it. Impromptu meetings will be named with the date and time of the meeting followed by "Meet Now."

Navigate to the directory that is listed in the Save in: field under the Preferences Recording tab.

Click the file name to start the replay.

Maximize the viewer window for best replay quality.

*To view a meeting recorded in the GoToMeeting format, you must either have GoToMeeting installed, or download the GoToMeeting codec at http://www.gotomeeting.com/codec.

**To view a meeting recorded in the Windows Media format, you will have to wait until the conversion process has finished. GoToMeeting converts the recorded meeting into a Windows Media Player file after the meeting is over to avoid slowing down the computer during the meeting.
GoToMeeting Desktop Recording and Playback allows you to record and preserve meetings as they actually occurred. You can use the editing software of your choice to edit those files.
Depending on the size, meeting recordings can be zipped and sent by email, sent by FTP or posted on a website. Recipients must have Windows Media 9.0 or higher to view meetings recorded on a PC. If the meeting is sent in the GoToMeeting format, recipients must either have the GoToMeeting software on their computer or install the GoToMeeting Codec at http://www.gotomeeting.com/codec.

Note: Mac users can view PC meetings only if they were recorded in the Windows Media format and may need to click a button to install Windows Media components for QuickTime before viewing.

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Security

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Yes, your online meetings, webinars and training sessions are completely private and secure. All of our solutions feature end-to-end Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. No unencrypted information is ever stored on our system.
Our solutions use HTTP outbound connections to transparently enable screen-sharing sessions even with corporate firewalls in place. In most cases, organizers and attendees can connect to Citrix servers without re-configuring firewall settings.
No, neither organizers nor attendees can catch or be exposed to viruses from downloading our software. We continuously monitor our development environment for viruses and malware, and all of our downloadable software is digitally signed to prevent tampering by third parties. The warning message customers might see when they install the software is a default message displayed by their browser whenever they download executable files.
You can browse our website without having cookies enabled. However, if you need to log in to an existing account, you will need to adjust your browser's privacy settings to accept cookies. We primarily use cookies to provide you with secure access to your account.

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Billing & Cancellation

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Holding a Standalone Audio Conference

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