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Attending a Meeting, Webinar or Class

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Joining is easy and just takes a few seconds:

Simply click the link in the invitation. You’ll proceed to your session immediately. Just remember to register first if attending a webinar or class. (The registration link is in the invitation email.)

Alternatively, if you have the session ID but don’t have easy access to the direct link:

For a meeting, go to www.joingotomeeting.com.

For a webinar, go to www.joinwebinar.com.

For a class, go to www.jointraining.com.

Once there, type or paste the ID provided by the organizer. Click Yes or Always (or Trust on a Mac) if prompted to accept the download. You will enter the session.
With very little effort!

First, download the free GoToMeeting, GoToWebinar or GoToTraining app on the App Store, Google Play or Windows store. Once installed, it’s much like joining from a computer. Simply click the link in your invitation email or open the app and enter the session ID.
Absolutely not – we want everyone to be able to attend.
On a PC:

· Internet Explorer 9, Mozilla Firefox 34, Google Chrome 39 (JavaScript enabled) or the latest version of each web browser

· Windows XP, Windows Server 2008 or later

· Cable modem, DSL or better Internet connection (1 Mbps or faster)

· Dual-core 2.4GHz CPU or faster with 2GB or more of RAM



On a Mac:

· Safari 6, Firefox 34, Google Chrome 39 (JavaScript enabled) or the latest version of each web browser

· Mac OS X 10.8 (Mountain Lion) or newer

· Cable modem, DSL or better Internet connection (1 Mbps or faster)

· Intel processor (2GB of RAM or better)

· Participants wishing to connect to audio using VoIP a microphone and speakers. (A USB headset is recommended.)



On an iPad, iPhone, Android or Windows mobile device:

· Free GoToMeeting, GoToWebinar or GoToTraining app from the App Store, Google Play or Windows Store

· WiFi connection recommended for VoIP audio
Yes. On the top of the control panel, click the View Menu button and select the Full Screen option. Or, on the tab on the side of the control panel you can click the View button to toggle between Full Screen and Window viewing. For an illustrated explanation, consult User Help.

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System Requirements & Purchasing

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Holding an Online Meeting

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Holding a Webinar

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With GoToWebinar, you can easily set up, deliver and monitor large webinars and online events from anywhere at any time with up to 1,000 participants.



Registration: Target and screen your audience with a GoToWebinar registration page with your logo. GoToWebinar will manage your registrants for you and send email reminders to them before the webinar.

Presentation: Attract more audience members by presenting online and reducing travel costs. Engage your webinar attendees with interactive polling, survey and Q&A functionality.

Robust reporting: Qualify your leads by downloading the GoToWebinar Attendee Profile, which provides a detailed list of webinar attendees sorted by their level of interest. GoToWebinar reports also track webinar attendance, audience feedback and overall webinar success to help you develop webinar best practices.
GoToWebinar takes just minutes to set up and is easy to learn and use. Simply register for your free trial now. After the quick automatic setup is completed, you can immediately begin using it.
No – you can hold a webinar from any computer with Internet access.



To hold a scheduled webinar: Log in with your account email and password at www.gotowebinar.com. Your scheduled webinars will be listed under My Webinars – just click the Start Webinar button next to the webinar you want to start.

To hold an instant webinar: Click the Host a Webinar button on www.gotowebinar.com and enter your account email and password. On the following page, click the Webinar Now button. Your webinar will start immediately.

To invite people to your webinar: Click the Invite Others button in the control panel. A window will open with instructions for joining that you can email, instant message or tell your attendees over the phone.

To schedule a webinar: Once you are logged in to your account, select Schedule Webinar from the left navigation menu. Fill out the webinar information and click the Schedule button.
On a PC

Right-click the GoToMeeting system tray icon, select Webinar Now... and log in by entering your account information and clicking the Log In button. Your webinar will start and the GoToWebinar control panel will appear on the right side of your desktop. Invitation options will appear in the Invite Others pane.



On a Mac

Just click the GoToMeeting icon in the dock, select the Webinar Now button and log in by entering your account information and clicking the Log In button. Your webinar will start, and the GoToWebinar control panel will appear on the right side of your desktop. Invitation options will appear in the Invite Others pane.



Note: Impromptu webinars accommodate up to 200 attendees
Audio and screen sharing both need to be turned on after starting a webinar – GoToWebinar starts with them turned off to prevent early attendees from hearing or viewing your preparation.

To enable audio for your attendees, press *1 on your telephone or the Start Broadcast button at the top of the organizer control panel. (The Start Broadcast button appears when using mic and speakers and when you enter the audio PIN while using the phone.)

To enable screen sharing, click Show My Screen in the organizer control panel.

If attendees still can’t hear your voice or see your screen, please contact Global Customer Support.
An organizer is a person with a GoToWebinar account who schedules, starts, manages and ends a webinar. An organizer can also designate other attendees to be organizers or panelists. Once a webinar starts, the initial organizer is the default presenter and may either begin presenting or pass the presenter controls to any other organizer or panelist.
A panelist is a person who presents and/or answers questions assigned to him or her during a webinar. A panelist can be given the presenter controls at any time during the webinar and is able to speak on the conference call by default. Panelists do not need to have GoToWebinar accounts to participate in web events.
A presenter is the person showing his or her desktop to the webinar audience. The webinar organizer is always designated as the first presenter. The presenter role can then be passed to another organizer, panelist or attendee.



Presenters can show their complete desktops, a clean screen (with no icons or taskbar) or a specific application window to all webinar attendees. Presenters may choose to pause showing their desktops or applications at any time. Presenters may grant other organizers or panelists the ability to share control of the presenter's mouse and keyboard.
An attendee is any person who can view the presenter's screen but is initially muted on the conference call to minimize background noises that would detract from the presentation.



The organizer can unmute up to 25 participants (including panelists and other organizers) whether they're in Telephone mode or using VoIP. If additional attendees need to speak, a corresponding number of unmuted participants will first need to be muted, as only 25 may be unmuted at any time.



Attendees do not need to have GoToWebinar accounts to participate in web events.
On the Manage Webinar page, click the Edit link in the Registration Form section. You may then either add pre-configured best practice questions or create new questions for your registration page. You may also include your own logo on all webinar pages and emails by clicking Edit in the Branding and Theme section on the Manage Webinar page.
Using the GoToWebinar Dashboard, webinar organizers can easily check attendance patterns and monitor attentiveness at a glance by viewing the two bars at the top of the screen. Green bars indicate webinar success, yellow and red bars indicate room for improvement. You can also see the number of open questions and hands raised at any time. (This feature is not currently available for Mac users.)
Click the report links on the Webinar History page to evaluate webinar success or view attendee profiles. All webinar reports are also available in the My Reports section of GoToWebinar in .xls or .csv format, so they can be easily transferred into your CRM program.
The chat feature allows organizers to send private messages to panelists or broadcast messages to all attendees. The Q&A feature allows attendees to send text questions to organizers and panelists, who can respond with answers privately or to the entire audience.
Q&A sessions from each webinar are automatically saved and ready for viewing in the Attendee Report two hours after the webinar is completed. The Attendee Report is available on demand for 90 days. To access this report, log in to your GoToWebinar account and click Generate Reports. Select Attendee Report, then select the desired webinar.
Yes. Organizers may invite additional presenters to a webinar as panelists. During a webinar, panelists are able to speak to the webinar audience or share web content from their own desktops.
Yes. The registration approval feature allows organizers to view all registrants and approve them before webinar login instructions are sent.
Yes. GoToWebinar allows organizers and panelists to use annotation tools to highlight elements of their presentation content. These tools include highlighter, pen, spotlight and arrow functions. (This feature is currently only available to Mac users attending webinars hosted on a PC.)
Yes. Organizers can create polls and surveys before the webinar begins on the Manage Webinar page. GoToWebinar organizers may launch pop-up polls during the webinar and include a survey immediately following the webinar session or in attendee follow-up emails.
With the GoToWebinar screen-sharing technology, there's no need to upload your presentation before your event. Just run it on your desktop and share your screen.



If you're thinking about dropping them in as a resource for attendees, that would require file transfer. GoToWebinar does not have that capability at this time.
GoToWebinar does not have that capability at this time.
Yes, but only if they give you permission. To take control of an attendee's keyboard and mouse, they must be the active presenter.
A webinar presenter on a PC can share a single application by right-clicking the screen-sharing icon on the control panel grab tab and then selecting the application to share from the list of applications presented.



Since specific screen sharing is not yet available for Mac users, we recommend you close any application you do not want to share before initiating screen sharing.

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Holding a Class

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GoToTraining takes just minutes to set up and is easy to learn and use. Simply register for your free trial now. After the quick automatic setup is completed, you can immediately begin using it.
No, that's not how we roll. You can hold a training session from any computer with Internet access. Just log in with your account email and password at www.gototraining.com.



To hold a scheduled training session: Your scheduled training sessions will be listed under My Training Sessions – just click the Start Training button next to the session you want to start.



To schedule a training session: Once you are logged into your account, select Schedule a Training from the left navigation menu. Fill out the session information and click the Schedule button to customize your training and invite attendees.
On a PC

To schedule a training session in advance, right-click the GoToMeeting system tray icon on the bottom-right corner of your screen, select Schedule a Training... and log in by entering your account information and clicking the Log In button. Then, on the Schedule Training dialog box, enter your training session information and click the Schedule button.

If you are using Microsoft Outlook, you will have the option of inviting attendees via an Outlook Calendar appointment.

On a Mac

To schedule a training session in advance, click the GoToMeeting icon in the dock, select Schedule Training and log in by entering your account information and clicking the Log In button. Then, on the Schedule Training dialog box, enter your training session information and click the Schedule button.
On a PC

To start a previously scheduled training session, right-click the GoToMeeting system tray icon, select My Trainingsand log in by entering your account information and clicking the Log In button. Then, on the My Scheduled Trainings dialog box, select the training session you wish to start and click Start.



On a Mac

To start a previously scheduled training session, click the GoToMeeting icon in the dock, click the My Trainings button and log in by entering your account information and clicking the Log In button. Then, on the My Trainings – GoToTraining dialog box, select the training session you wish to start and click Start.
On a PC

An organizer can share a single application by right-clicking the screen-sharing icon on the control panel grab tab and then selecting the application to share from the list of applications presented.



On a Mac

Since specific screen sharing is not yet available for Mac users, we recommend you close any application you do not want to share before initiating screen sharing.
Each GoToTraining organizer can invite up to either 25 or 200 attendees per training session, depending on the GoToTraining plan selected at time of purchase. If you would like to change your plan, log in to your account and click My Account in the left navigation bar, then select Plan Selection.



For larger events with up to 1,000 attendees, please consider GoToWebinar.
Yes, GoToTraining integrates with a number of LMS applications. GoToTraining uses open APIs, so anyone can develop GoToTraining integrations. Visit our Integration Marketplace to learn more.
Screen sharing needs to be turned on after starting a training – GoToTraining starts with it turned off to prevent early attendees from viewing your preparation.



To enable screen sharing, click Show My Screen in the organizer control panel.



If attendees still can't see your screen, please contact Global Customer Support.
Yes. You can easily associated training materials from the Content Library with individual training sessions and provide access to attendees before, during or after the session.
Yes! The GoToTraining RevStream feature enables payment processing through integration with PayPal™ services. Once it's set up, trainers can charge for their training sessions and manage payments through GoToTraining.



For more information, read our FAQs about Charging for Training below.
An organizer is a person with a GoToTraining account who schedules, starts, manages and ends a training session. Once a training session starts, the initial organizer is the default presenter and may either begin presenting or pass the presenter controls to any other attendee.
The presenter is the person who is sharing his or her screen at any given time during a session. A presenter also determines who is permitted to use the annotation tools and share keyboard and mouse control. The organizer is always designated as the first presenter. The presenter role can then be passed to any other attendee.
An attendee is any person who joins a training session and is not an organizer. Attendees do not need to have GoToTraining accounts to participate in online training sessions.
RevStream lets you manage registration fees through the GoToTraining website, so you can streamline the administration process – and increase your bottom line.



With RevStream enabled, you can set a price for your session, accept payment in multiple currencies, receive payments to your PayPal account and manage partial and full refunds should you need to cancel someone's registration.



Registrants can pay online using major credit cards (Visa, MasterCard, Discover and American Express) or via PayPal.
Yes. You or your company must have a confirmed and verified PayPal account in order to take advantage of RevStream payment processing. We recommend using a business or premier PayPal account so your customers won't need to have PayPal accounts to pay you.



You can learn more about the different types of PayPal accounts on the PayPal website.
If you have a business or premier PayPal account, your customers can pay online using major credit cards (Visa, MasterCard, Discover and American Express) or via PayPal. If you have a personal PayPal account, they can only pay online via PayPal.



Trainers who want to accept other methods of payment, such as cash or checks, can process those payments separately and then manually mark those registrants as "paid" and the system will register them for the session.
If you want to waive the fee for a registrant, you can manually mark them as "paid" and the system will register them for the session.
RevStream payment processing is built into GoToTraining, so there's no need to purchase it separately. However, service charges will be applied as the feature is used. In addition to standard PayPal transaction fees*, Citrix will charge a convenience fee of 1.9% of each registrant's fee, with a cap at $9.95 per registrant, or at the cap set for the currency you've selected. All fees will be deducted automatically from your PayPal account at the time of transaction.



For example, if your training costs $100 per person, when a registrant pays the fee through GoToTraining, Citrix will deduct $1.90. If your training costs more than $524, a flat fee of $9.95 will be deducted per person.



*The typical PayPal rates are 2.9% + $0.30 per transaction, unless otherwise agreed upon with Pay Pal.



Please see PayPal's fee policy.
Once you have a GoToTraining account, you can set up RevStream by linking your GoToTraining account to your PayPal account. We recommend using a business or premier PayPal account so your customers won't need to have PayPal accounts to pay you.



Also, in order for the integration to work, your PayPal account must be confirmed and verified, in accordance with PayPal's required procedures. If your PayPal account isn't verified, log in to your PayPal account, click Get Verified in the Status field below your name and follow the instructions provided. The PayPal verification process varies by country or region, but in the U.S., one way to become verified is to link your bank account to your PayPal account.



With a verified PayPal account, it's simple to set up RevStream on the GoToTraining website. Log in, click My Trainings and select Settings. Then go to the Payments section and follow the instructions. If you are part of a multi-user account, you'll need to ask your organization's account administrator to set it up for you.
If you are using Microsoft Outlook, you will have the option of inviting attendees via an Outlook Calendar appointment after you have scheduled the session. If you use a different email application, you can invite people by copying and pasting the training information into an email.



Another option is allow people to self-register for upcoming sessions using the online course catalog.
Yes. Each organizer has 2.0GB of storage space in the Content Library for files, web links, tests and evaluations.
Yes. You no longer have to worry about emailing documents to students in advance of your training sessions. You can easily associate training materials from the content library with individual training sessions and provide access to attendees before, during or after the session.
Using the GoToTraining Dashboard, organizers can easily check attendance patterns and monitor attentiveness at a glance by viewing the two bars at the top of the screen. Green bars indicate success, yellow and red bars indicate room for improvement. You can also keep track of the number of polls and tests given and see the number of hands raised at any time. (This feature is not currently available for Mac users.)
Reports can be generated from the Generate Reports menu in the GoToTraining Admin Center. You can also run certain reports, like the Registrant List, when viewing session details.
You can run an Attendee Report, which provides details about your session attendees, including registration information and how long they were in session.
Organizers can use the Test Report to review details about tests for a specific training, including who took them, what they scored and when they took the test.
Many attendee options, including chat privileges and the ability to raise hands, can be managed under the Options menu at the top of the screen. Simply check and uncheck to turn options on and off.
Yes. By selecting Upon Approval when creating the registration form, you will be able to approve or deny registrants.
Yes. Organizers can create polls and tests before the training session begins on the My Trainings page. Organizers may launch polls and tests by selecting them in the Polls and Tests pane in the dashboard.

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Using Audio

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GoToMeeting, GoToWebinar and GoToTraining include integrated toll-based phone and VoIP audio at no extra cost to you. You can opt to use the toll-based phone audio or VoIP exclusively, or allow participants to choose between both options.

The toll-based phone number can be dialed by all meeting participants. Participants are then charged their standard long-distance rate for calling this toll-based number, just as if they made a regular long-distance call.

You and your attendees can also talk free of charge by choosing Mic and Speakers. This free VoIP (Voice over Internet Protocol) option enables meeting participants to transmit and receive audio over the Internet using a microphone and speakers connected to their computers. (A USB headset is recommended.)

All GoToMeeting and GoToTraining participants enter with speaking privileges. GoToWebinar organizers and panelists initially join in Lobby Mode, where they can speak to each other without being heard by attendees until the organizer clicks Start Broadcast. Attendees are muted and placed on hold until the organizers click Start Broadcast, at which time they enter the webinar in listen-only mode.
Yes! Using our OpenVoice Integrated service you can give your attendees the option of dialing in using VoIP, toll-based or toll-free phone conferencing without any additional equipment needed. By not having to use toll-free exclusively, you can save money while still having the option of attracting attendees who do not want to pay for long-distance calling.

If you would like to purchase OpenVoice Integrated toll-free service with numbers for over 50 countries, or if you have questions about OpenVoice Integrated, feel free to call 1 888 646 0014.
Using built-in toll-based and VoIP audio, up to 25 participants can be unmuted and speak at any one time in GoToMeeting and GoToWebinar. This is also the case when using OpenVoice Integrated toll-free service.

In GoToTraining, all 200 people can be unmuted and speak at one time. (This is a combination of VoIP and phone attendees.)
GoToMeeting: You can mute and unmute all attendees individually or all at once.

GoToWebinar: You can mute all attendees at once, but you can’t unmute all at once. You can also individually mute and unmute up to 25 attendees.

GoToTraining: You can mute and unmute all attendees at once.
Yes. You can mute/unmute individual attendees if they’ve entered their audio PIN; just click the microphone or phone icon next to their name in the attendee list.
Yes. As an organizer, you can easily adjust your conference call settings on the My Account page.

Under Conference Call Service, select the Private Conference Call Service option. Then enter your free phone service’s access number and passcode in the Organizer Phone Number and Access Code fields. Enter your free phone service’s participant access number and passcode in the Panelist and Attendee fields.
Yes! We offer OpenVoice audio services for reliable conference calling. OpenVoice differs from other conference-calling services because it is so simple to use – from always-on reservationless conference rooms to web-based controls, anyone can host a conference call without the need for expensive third-party moderators. Learn more at www.openvoice.com.
For optimum audio quality, we recommend a USB headset connected to your computer or USB headphones and standalone microphone connected to your computer. Analog versions are okay, but not ideal. We have not had good results using the microphone and speakers built in to your laptop or USB webcam.
Yes. Just right-click the GoToMeeting system tray icon and select Preferences, then select Audio and choose the devices you want to test from the drop-down menus.
If no one can hear you, here are some quick tips:

-Did you dial the correct number? Try redialing into the conference.

-Double-check that you have the correct audio option selected – for instance, you cannot use mic and speakers when you have "Use Telephone" selected.

-Have you started the broadcast? If you are using the GoToWebinar phone conferencing, you must click Start Broadcast in the organizer control panel or *1 on your telephone keypad to start the conference.

-Are the correct sound devices selected on your GoToMeeting Preferences (or Audio, on a Mac) menu?

-If using a microphone with a mute/unmute button, is your microphone muted?

-Is your attendee's speaker volume set too low?

-If using microphone and speakers, is your Internet connection too slow? (We recommend a broadband Internet connection for VoIP transmissions.)

If you are still having audio problems, please contact Global Customer Support.

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Recording & Playback

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On your organizer control panel, click the View menu and select Recording to open the Recording pane. Click the Settings button in the Recording pane and confirm that your Audio and Video options are set appropriately. Click OK to save any new settings. Then, click the Start Recording button to begin recording.



Click Stop Recording to pause or stop recording completely. Clicking Start Recording again will continue recording to the same file.



Note: Audio recording begins from the time the organizer clicks Start Recording; however, the screen recording will not start until the presenter begins showing his or her screen.
To record the audio portion of meetings using the GoToMeeting phone or VoIP features, you must have a sound card installed on your computer. (If you can hear music played on your computer, you have a sound card.) The audio you and your attendees transmit over the phone or VoIP (using a microphone connected to your computer) will then be recorded automatically when you click the Start Recording button.
Yes! To record audio using an audio service other than the integrated GoToMeeting audio features, you must have a sound card and an audio input device such as a microphone. If you are recording a teleconference, you can position the microphone next to the phone or set up a phone recording adapter to your phone and line-in input on your computer's sound card.
Video recording is not currently available with our HDFaces feature. However, you can still record the screen sharing and audio portion of your meeting.
Yes, Mac users can view meetings recorded by PC users, but only if the recorded meeting files have been converted to the Windows Media format, an action that must be selected by the organizer before the meetings are recorded.
In order for a PC user's recorded meeting to be converted to Windows Media Player format, the meeting organizer must select the Convert to Windows Media Player file option on the Recording Preferences dialog box before the meeting is recorded.



To access this option, right-click the GoToMeeting system tray icon, select Preferences and then Recording. Or, if you have a meeting open, click File on the top of the control panel, select Preferences and then Recording. Then select Convert to Windows Media Player file.



GoToMeeting will then convert the recorded meeting into a Windows Media Player file after the meeting is over to avoid slowing down the computer during the meeting.
Recordings are automatically saved to the path indicated under the recording tab in your GoToMeeting preferences when you end or leave a meeting. Meet Now meetings will be named with the date and time plus the words "Meet Now," while Scheduled Meetings will include the meeting subject in the file name. Note that you cannot change the location where you would like to save a recording once you have clicked the Record button. If you cannot find your recording, check the path listed in the "Save in:" pane of the recording preferences.
The default destination for recorded meetings is the My Documents folder on the PC and /Users//Documents/Recordings on the Mac. You can change the destination location but only before you begin recording. We recommend that the designated location have a minimum of 1.0GB of free space to accommodate the recording.
If you haven't already, end the meeting that you are recording. GoToMeeting will automatically save your file with the date and time noted after the name that you gave the meeting upon scheduling it. Impromptu meetings will be named with the date and time of the meeting followed by "Meet Now."



Navigate to the directory that is listed in the Save in: field under the Preferences Recording tab.

Click the file name to start the replay.

Maximize the viewer window for best replay quality.

*To view a meeting recorded in the GoToMeeting format, you must either have GoToMeeting installed, or download the GoToMeeting codec at http://www.gotomeeting.com/codec.

**To view a meeting recorded in the Windows Media format, you will have to wait until the conversion process has finished. GoToMeeting converts the recorded meeting into a Windows Media Player file after the meeting is over to avoid slowing down the computer during the meeting.
GoToMeeting Desktop Recording and Playback allows you to record and preserve meetings as they actually occurred. You can use the editing software of your choice to edit those files.
Depending on the size, meeting recordings can be zipped and sent by email, sent by FTP or posted on a website. Recipients must have Windows Media 9.0 or higher to view meetings recorded on a PC. If the meeting is sent in the GoToMeeting format, recipients must either have the GoToMeeting software on their computer or install the GoToMeeting Codec at http://www.gotomeeting.com/codec.



Note: Mac users can view PC meetings only if they were recorded in the Windows Media format and may need to click a button to install Windows Media components for QuickTime before viewing.

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Security

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Yes, your online meetings, webinars and training sessions are completely private and secure. All of our solutions feature end-to-end Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. No unencrypted information is ever stored on our system.
Our solutions use HTTP outbound connections to transparently enable screen-sharing sessions even with corporate firewalls in place. In most cases, organizers and attendees can connect to the servers without re-configuring firewall settings.
No, neither organizers nor attendees can catch or be exposed to viruses from downloading our software. We continuously monitor our development environment for viruses and malware, and all of our downloadable software is digitally signed to prevent tampering by third parties. The warning message customers might see when they install the software is a default message displayed by their browser whenever they download executable files.
You can browse our website without having cookies enabled. However, if you need to log in to an existing account, you will need to adjust your browser's privacy settings to accept cookies. We primarily use cookies to provide you with secure access to your account.

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Billing & Cancellation

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Log in to your account and click My Account. Enter your current password, then type and re-type your new password where indicated. Click the Save Changes button at the bottom of the page.

Note: Passwords must contain at least 8 characters and include both letters and numbers.

Forgot your password?
To cancel online anytime during your free trial, simply log in, click My Account in the top navigation, and click the Cancel after Trial button. Then on the Cancel after Trial page, click the Cancel after Trial button. Your account will then expire when your free trial ends. Otherwise, at the end of your free trial period you may be automatically subscribed at the monthly plan price.
To cancel your paid subscription plan, log in and go to the Billing Information or My Account page. Select the "No, please cancel my subscription..." option and click the Save Changes button. Because your service is pre-paid, it will continue until the end of your current paid subscription period. At that time, your plan will be discontinued and will not renew again.
You can make changes to your plan online at any time. Log in to your account and click My Account, then select Plan Selection or Change Plan.

You can also contact Global Customer Support to help you make any necessary adjustments to your account.
Yes, changing your plan will not affect your previously scheduled webinars or training sessions. For instance, if you have more people sign up than you have room for, you may switch to a higher attendee limit prior to your scheduled event.

To change your plan, log in to your account and click My Account, then select Plan Selection or Change Plan.
When you make a change to your plan, your billing will be automatically adjusted and pro-rated against your current account balance. You will receive a confirmation email receipt after the changes are completed.

If your new plan selection increases your subscription price, you will be prompted to enter payment. After submitting payment you will have instant access to the features for the new plan. Your subscription billing date will change to reflect the date of the change in plan.

If you have a credit on your account and would like to request a refund, please contact Global Customer Support.
Log in to your account. If your account has lapsed, you should automatically be forwarded to the Plan Selection page under My Account. From there, simply select the plan you want, click Continue and enter your billing information. Your account will reactivate immediately.
You can check your account history by logging in and going to your Account History page.
Log in and select the Billing Information page to review or update your credit card or other billing information for your account.
All of your receipts will be stored on your Account History page. You will also receive a receipt via email for your first subscription purchase, subsequent renewals and any time you change your subscription plan thereafter.

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Holding a Standalone Audio Conference

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